Axis Group, the UK security, cleaning, front-of-house and support services organisation, has strengthened its relationship with Old Spitalfields Market by gaining a new five-year contract to deliver cleaning and pest control services.
The group has been providing security on site since 2014.
As part of the integrated package, Axis has developed the role of 'customer experience manager'. This switches the focus from 'traditional' inward-looking cleaning and security to customer experience and satisfaction with the service.
Old Spitalfields Market is a popular London destination for shopping, eating and relaxing, and attracts visitors from all over the UK, as well as tourists from around the world. It has recently added a new food court and Axis Group will be providing front and back-of-house services to support this venture.
Axis engaged with the client in all the pre-tender stages, taking advantage of the client's offer to all tenderers to discuss their vision for the market's future. It delivered a package of services that was both strong and flexible.
It is aware of the constant need for change at Old Spitalfields Market and will use Overtec for traceability and auditing. This innovative mobile technology will help the team embrace the changes and manage the customer flows, as well as build dynamic cleaning and security routines.
Simon Giles, chief operating officer of Axis Cleaning and Support Services, said Old Spitalfields Market would become the company's flagship site in London.
"It is an example of the Axis Group coming together to deliver a range of best-in-class support services to exceed our client's expectations."
Old Spitalfields Market is five minutes' walk from Liverpool Street Station, and within easy reach of new business hubs developing to its north and east. It is open seven days a week, and features an array of high-end and boutique shops and stalls, along with specialist antiques and vinyl record markets. It also hosts a series of major one-off marketing events.