5 April 2018 | Herpreet Kaur Grewal
Mitie has been awarded a £55 million multi-service facilities management contract with West Hertfordshire Hospitals NHS Trust.
The contract will run for a five-year term with an optional extension of another two years.
Mitie is supplying a range of services encompassing cleaning, catering, portering, pest control, linen, and helpdesk services.
These will be run across the three main hospital sites - Watford General Hospital, St Albans City Hospital, and Hemel Hempstead Hospital - as well as the new physiotherapy outpatient unit in Abbots Langley, near Watford. This new contract builds on Mitie's existing portfolio of NHS clients.
The trust provides acute healthcare services for people from across Hertfordshire, North London and farther afield, as well as a range of more specialist services for nearly one million patients a year.
Under the contract, which started on 1st April, 400 people are transferring to Mitie from the current service provider. Many of these employees will benefit from a pay increase, as all staff will receive at least the real living wage, as well as a range of Mitie rewards including staff discounts.
The company is investing in new technology as part of the deal. New digital software will enable the helpdesk to communicate more effectively across the four sites, enabling the trust to offer its patients more efficient services.
For example, staff can place their cleaning or portering requests through touch-pads on wards. Once phased in, the touch pads will link directly to the helpdesk. Patients will also benefit from the latest in meal delivery with the introduction of a new heating and chilling unit that allows easy preparation of personalised menu choices for patients.
West Hertfordshire Hospitals NHS Trust will also welcome cleaning robot 'Moptimus Prime' to the team. This will be the second roll-out of its kind - the first model debuted at Cambridgeshire's Hinchingbrooke Hospital last year. Moptimus Prime uses a mapping system to guide it round the hospital, completing pre-programmed cleaning duties and freeing up staff to focus on more complex tasks. It's fitted with a motion sensor to detect if people are in front of it and stop moving.
The robotic scrubber-dryer uses ultraviolet technology to eliminate 99.9 per cent of viruses and bacteria, and its advanced purification and recycling system can save up to 26,000 litres of water and chemicals associated with manually operated auto-scrubbers.