12 November 2018 | Herpreet Kaur Grewal
Mitie's property management business has secured a new contract with Waverley Borough Council worth £3.2 million a year.
It will provide and manage repairs and maintenance as well as offering void property protection for the council's 5,000 properties in Surrey over an initial five-year term with the option to extend the deal for a further five years.
In partnership with Waverley, Mitie's team will be co-located with the council's teams at its head office in Godalming.
Quality of service delivery will be key, with Mitie self-delivering a minimum of 80 per cent of repairs and voids through a locally employed team of multi-skilled operatives including a 24/7/365 out-of-hours' service.
It will also implement a technology solution that will link Waverley and Mitie's IT systems to enable dynamic appointment scheduling.
The provider will deliver "social value activities and digital inclusion training initiatives for residents in the borough". This includes Waverley's '[email protected]' project, which provides access to the internet for Senior Living scheme residents.