22 November 2018 | Herpreet Kaur Grewal
Providing good indoor mobile coverage has simply not been on the radar of business owners, property owners/developers and architects, says a report by telecoms provider Vilicom.
The Building Connections: Indoor Mobile Coverage Study, shows that most business owners are struggling with a lack of five-bar indoor mobile coverage and they do not know how to fix it.
This is despite the fact that 89 per cent of business owners believe having strong indoor mobile phone coverage in their office is important or extremely important.
This shows a significant gap in the market and that indoor mobile coverage is a large but misunderstood issue.
The report is partly targeted on facilities managers who are "tasked with providing better in-building telecoms connectivity to their staff".
Researchers used an independent research company and undertook a survey of more than 600 business owners and decision-makers in companies of varying sizes to find out their experiences with indoor mobile coverage.
They asked how these companies rated their current indoor mobile coverage, how important it is, whose responsibility it is, how it affects their business and if they would invest to improve it.
In the report, mobile coverage/signal means the availability of 2G (calls and texts) and 3G/4G (voice and data) services from a mobile operator (i.e. Vodafone, O2, EE, Three etc.), and not Wi-Fi or any service that would require someone to login or join a network in any way.