30 January 2019 | Herpreet Kaur Grewal
The utilities sector is facing "rapid and fundamental change", according to a white paper by skills provider Develop Training.
Its report states that over the next few years, "regulatory and technological developments will present businesses with many challenges - improving efficiency, reducing costs, increasing resilience and meeting customers' changing expectations".
But it added that in many cases how those challenges will develop - and the best way to approach them - is still unclear.
To be successful in this business environment, organisations "must be innovative, responsive and customer-focused" which it argues "will require a skilled, flexible and motivated workforce, and investing in the right training now will be key".
Some of the technological advances affecting the utilities sector are renewable energy, digital technology, AI, robotics and smart meters and smart grids, states the report.
It also points out that pressure is still on organisations to achieve environmental improvements, such as reducing greenhouse gas emissions so companies have to ensure that they are on top of any new trends, to adapt to any forthcoming changes.