Privately owned facilities management company City has begun a partnership with retailer Marks & Spencer (M&S).
The alliance will see City provide a one-stop shop for all of M&S's building and service maintenance needs supported by a dedicated 24/7 helpdesk and Mercury, an in-house developed computer-aided facilities management (CAFM) system, across more than 650 retail stores, offices and distribution sites.
Ian Moore, head of store development and FM at M&S, said: "City's experience and best-in-class system will improve maintenance service levels across our stores, distribution sites and offices helping us to deliver a better shopping experience for our customers."
The partnership involves City's blend of self-delivery and subcontractors, with 580 colleagues joining the business to work alongside 200 suppliers.
Michael Hughes, chief executive officer for City Facilities Management, said the firm would "work hand in hand with in-house teams and subcontractors to provide a seamless approach to our delivery".