01 August 2019 | Herpreet Kaur Grewal
Technology, skills and competence, and cultural understanding all play vital roles in the success of cross-border contracts, according to a forum by the Institute for Workplace and Facilities Management's (IWFM) International Special Interest Group.
A document published oN the forum, however, states that "much work has to be done in addressing skills gaps and identifying and implementing new technologies".
The speakers expressed various points that play a part in the success of such contracts, including: how one size does not fit all and FM operating models need to recognise local markets and cultural differences; how consultation with the regional teams achieves better results than imposing terms and conditions from the centre; how contracts should suit the interests of both parties and transparency is key; and how roles and responsibilities should be clearly defined.
Steve Gladwin, chair of the International Special Interest Group, said: "IWFM's 'FM as a career of choice' campaign focuses on schools and military service personnel looking to transition to new careers. However, IWFM and other professional institutes around the world should not only be leading these initiatives, but establishing a basis on which both suppliers and demand organisations can engage more readily."