13 September 2019 | Herpreet Kaur Grewal
Almost half of employees do not use the IT support service at all and more than a third (35 per cent) admit having a problem that they did not report, losing an average of more than an hour's working time a month, according to professional services company Capita.
Capita's report into the state of IT found that only 38 per cent of staff felt confident using the technology they have been issued with, and 77 per cent said better training in IT would make them more productive.
Frustration with the lack of flexible working is also evident, with only a third of people being allowed to work remotely when they wanted to, despite 71 per cent wanting to do so.
The problem is particularly acute among women - 38 per cent reported that they are not allowed to work from home at all, compared with just 26 per cent of men.
These are the findings of a survey of 2,000 UK knowledge workers carried out by Opinium on behalf of Capita.
The State of IT can be found here.