12 December 2019 | Prithvi Pandya
Forty-eight per cent of facilities managers are missing out on the benefits of digital transformation by not adopting new technology, according to a Mitie report titled Digital Transformation: Is Facilities Management Ready?
The report reveals that just seven per cent of FMs are constantly seeking to identify, trial and implement new technology solutions to stay ahead of the curve.
Almost one in 10 (8 per cent) said they are not interested in deploying new technology, with almost a third (32 per cent) saying they will only use mature or proven technology. A further 8 per cent said they're interested in new technology but "don't have the bandwidth" to implement it.
When asked whether they agreed that facilities management will have undergone extensive digital transformation by 2030, 80 per cent of FMs strongly or mostly agreed with this.
More than a third (35 per cent) said cost-efficiency is the most important factor shaping FM service delivery and technology will need to prove an ROI.
The respondents said that energy-efficiency (92 per cent), security or access control (90 per cent) and mechanical and electrical maintenance (84 per cent) are highlighted as the areas deemed most likely to be highly affected by digital transformation.
For many FMs, the lack of adoption issue is linked to a lack of knowledge. A third of respondents said they did not have the internal expertise to select FM solutions and 27 per cent lacked understanding of digital transformation technologies.
Carlo Alloni, managing director of technical services at Mitie, said: "The research clearly shows that FM departments continue to feel the pressure to deliver cost savings, and although they recognise the need for new technologies and innovations, knowledge and bandwidth are clear barriers to adoption.
"While these are just some of the issues the industry needs to address, we hope that this report will help organisations benchmark themselves against their peers and understand the opportunities that digital transformation can bring to their facilities management services."
To download the report click here.