Mitie has won a five-year IFM contract worth £150 million with global healthcare company GlaxoSmithKline (GSK) following a competitive tender.
It is Mitie's first big IFM foray into the pharmaceutical sector and the contract includes a two-year extension option.
Works comprise delivery of engineering, cleaning, catering and scientific services across eight sites on GSK's estate in the UK and Ireland.
For the engineering services, Mitie said its risk-based maintenance excellence framework would ensure that GSK's plant facilities and equipment function at maximum efficiency to support the pharmaceutical giant's highly regulated and frequently audited operations.
The deal includes provision of specialist scientific services - managing routine laboratory processes such as preparation of chemical and biological compounds as well as operating, maintaining and calibrating highly specialised laboratory instruments. These services are delivered by a team of operatives and technicians operating in strict compliance with good manufacturing practice standards within a pharmaceutical laboratory environment.
Gather & Gather, Mitie's strategic catering partner, will supply catering at each site. Wellbeing is at the core of this offering, with a dedicated 'food at GSK' website and specially designed local and seasonal menus, alongside 'Live Well' options. Additional self-service checkouts will be introduced at some sites to reduce queuing time.
Mitie promises to bring an innovative approach to the contract, as GSK would benefit from the FM provider's industry-leading electric vehicle strategy. In line with its commitment to make 20 per cent of its fleet of cars and small vans electric by 2020, Mitie will deploy electric vehicles across sites wherever possible.
Carlo Alloni, managing director of Mitie's technical services and IFM division, said: "This agile [contract] model has been designed to deliver more control to our customer, with excellent service underpinned by new technology which will be embedded over the lifetime of the partnership. This is a great demonstration of how our experience and expertise ensures we are able to offer services that continue to transform with our customers as their needs evolve."
Lisa Clark, head of GSK's FM UK & Ireland operations, said: "We are off to a great start and excited about working in partnership with Mitie as we expect the team to help us drive facilities management in the pharmaceutical manufacturing environment to new levels. In particular, with the use of digital data analytics to improve efficiency along with Mitie's ability to self-deliver a broad range of services to increase team flexibility and drive out unnecessary cost."