Engie and Wates Living Space have taken 10-year-long contracts worth over £100 million with Tamworth Borough Council to improve, repair and maintain the town's 4,200-plus council houses.
The current contract between Wates and the council ends on March 31, and the new 10-year agreement will be split into two parts.
From April 1, Wates Living Space will undertake planned works to council houses including installation of new kitchens and bathrooms, external work and planned improvement projects. This contract is worth around £50 million over 10 years.
The council has also awarded ENGIE a 10-year deal worth £67 million to take care of daily and out-of-hours emergency repairs, and repairs to empty properties, aids and adaptations for disabled residents, planned maintenance, annual gas servicing and repairs to other council property.
Both contracts have been awarded with a focus on delivering value to the wider community. Initiatives include:
- Vocational qualifications and apprenticeship opportunities for local people;
- Digital training courses in construction;
- Improvements to council-owned play areas or community buildings;
- Community DIY workshops;
- Projects to improve security for vulnerable residents; and
- Tackling fuel poverty and causes of damp/condensation.
The council will bring the repairs call centre in-house to improve customer experience. From April, it will manage a dedicated repairs line to be monitored by specialist repairs call handlers at Tamworth Borough Council during working hours.
Engie will provide the out-of-hours service for the first 12 months while the new contracts are embedded.
Councillor Michelle Cook, Tamworth Borough Council's cabinet member for housing services and communities, said: "Wates Living Space and Engie were selected after a robust two-stage procurement process which included external legal and consultative support, interviews involving tenants and detailed assessments of all elements of the bids submitted.
"All submissions were of a high standard and the winning contractors demonstrated an understanding of our needs and instilled confidence in their ability to deliver the service.
"We were also keen to take control of the housing repairs call centre, so that future calls will be received and dealt with by Tamworth Borough Council. We'll be extending the team to facilitate this so we can drive improvements in call handling, repair diagnostics, and scheduling and importantly, follow-up after repairs have been carried out."
Martin Smithurst, chief operating officer, Places & Communities at ENGIE, said: "The 10-year scheme will deliver significant support to Tamworth residents, providing safe and desirable accommodation, as well as demonstrating the capability and experience of our team and supply chain to respond to projects of this nature."
David Morgan, managing director of Wates Property Services, said: "The longevity of the contract provides us with an invaluable opportunity to make a meaningful difference to the local community and we look forward to working with our neighbours to provide many opportunities for training and employment within our team."