Open-access content
Monday 14th October 2013
Facilities Manager of the Year
Profound industry impact
Excellence in customer service
Excellence in product development
FM excellence in a major project Social and economic impact Service provider of the year
Impact on organisation and workplace
In-house team of the year
Innovation in the use of technology and systems
Learning and career development
Sustainability and environmental impact
14 October 2013
Chiswick Park's onsite facilities management team, Enjoy Work, has created a sustainable workplace encouraging greater productivity from workers at the west London business park.
Based around the simple philosophy that people who enjoy work deliver better work, the team has created a range of events and services to produce a strong sense of community among the park's 45 tenants or, as they call them, "Guests".
Team building, wellbeing and creative thinking events, along with onsite services such as dry cleaning, car and bike maintenance, grocery delivery and evening classes and training, have created a fully embedded sense of community.
Services are free of charge, as they are funded by the service charge, which itself has been cut 15 per cent over the last two years thanks to cost savings such as producing compost onsite and replacing paper towels with hand-dryers.
Enjoy Work also contributes to the corporate responsibility programme of tenants by negotiating discounts with local retailers and supporting local good causes, among other measures.
Occupancy levels of 99.5 per cent demonstrate the effectiveness of the approach, with 95 per cent of the park's occupants agreeing that it enhanced their productivity.
Enjoy Work ensures that its philosophy is engrained through its own team via rigorous recruitment policies and comprehensive ongoing training.
A mixture of a small number of directly employed staff and dedicated full-time staff from outsourced partners have signed up to the Enjoy Work charter, which includes commitments to customer service innovation, health and safety, environmental initiatives and investing in training.
The company has featured in the top 50 UK companies in the Great Place to Work survey for six consecutive years.
Ten major companies have relocated to Chiswick Park in the past 18 months and there has been a 45 per cent increase in Guest numbers since 2010.
Several tenants have increased their floor space or relocated to larger premises or expanded their operations at the park in the last 18 months.
Judges said that Enjoy Work reinforced the link between a great working environment and business success. The constant development of new initiatives was "over and above the norm" and it was described as "a really fresh and focused example of how to plan, implement and maintain a customer excellence programme".
Winner: Chiswick Park - Enjoy Work
Chiswick Park's onsite facilities management team, Enjoy Work, has created a sustainable workplace encouraging greater productivity from workers at the west London business park.
Based around the simple philosophy that people who enjoy work deliver better work, the team has created a range of events and services to produce a strong sense of community among the park's 45 tenants or, as they call them, "Guests".
Team building, wellbeing and creative thinking events, along with onsite services such as dry cleaning, car and bike maintenance, grocery delivery and evening classes and training, have created a fully embedded sense of community.
Services are free of charge, as they are funded by the service charge, which itself has been cut 15 per cent over the last two years thanks to cost savings such as producing compost onsite and replacing paper towels with hand-dryers.
Enjoy Work also contributes to the corporate responsibility programme of tenants by negotiating discounts with local retailers and supporting local good causes, among other measures.
Occupancy levels of 99.5 per cent demonstrate the effectiveness of the approach, with 95 per cent of the park's occupants agreeing that it enhanced their productivity.
Enjoy Work ensures that its philosophy is engrained through its own team via rigorous recruitment policies and comprehensive ongoing training.
A mixture of a small number of directly employed staff and dedicated full-time staff from outsourced partners have signed up to the Enjoy Work charter, which includes commitments to customer service innovation, health and safety, environmental initiatives and investing in training.
The company has featured in the top 50 UK companies in the Great Place to Work survey for six consecutive years.
Ten major companies have relocated to Chiswick Park in the past 18 months and there has been a 45 per cent increase in Guest numbers since 2010.
Several tenants have increased their floor space or relocated to larger premises or expanded their operations at the park in the last 18 months.
Judges said that Enjoy Work reinforced the link between a great working environment and business success. The constant development of new initiatives was "over and above the norm" and it was described as "a really fresh and focused example of how to plan, implement and maintain a customer excellence programme".