FM excellence in a major project Social and economic impact Service provider of the year
Impact on organisation and workplace
In-house team of the year
Innovation in the use of technology and systems
Learning and career development
Sustainability and environmental impact
Winner: iSite HUB
Highly commended: Middlesex Univeristy
The idea of the HUB workplace management system for Nationwide was to create a "single view" of all property, facilities, asset and project data in one place.
Nationwide's brief was the integration of 12 existing internal systems as well as systems of outsource partners, that would reduce risk, cut costs and pay for itself within 18 months.
The result was a fully integrated system that uses business performance metrics to overlay and aggregate internal and external operational performance, delivering easy-to-understand indicators to the expert client operators.
The HUB also provides a data repository of property, project, asset, facility, risk and compliance information in a single place that
is fully owned and interrogated by Nationwide.
As well as this, it is updated by the supply chain through known and trusted direct data sources, but still allows for changes in suppliers with no loss of information.
The system has continued to grow and expand with Nationwide's outsourcing strategy, with new suppliers required to integrate with the HUB.
Other services, including the likes of ATM management, risk management and security management, have been assimilated into the HUB system.
Nationwide was able to dissolve nine pre-existing internal systems, freeing up staff to be deployed elsewhere, and allowing the HUB to deliver a return on investment within the first 12 months.
It has delivered a 17 per cent saving on property operation costs and several thousands of pounds in licensing savings. Nationwide is now working more closely with substantially fewer suppliers.
The HUB was singled out by the judges as being far and above other similar "integration" services, creating management information that was a powerful tool for the facilities manager.
The judges said: "It is unlikely that any single system will evolve to encompass every requirement of the facilities manager, and that separate CAFM, property, project, finance and procurement systems will continue to be used. Therefore a technology such as iSite has a wide application across the FM sector both for clients and service providers alike."