FM excellence in a major project Social and economic impact Service provider of the year
Impact on organisation and workplace
In-house team of the year
Innovation in the use of technology and systems
Learning and career development
Sustainability and environmental impact
Winner: COMET Advisory, with the Tri-Borough FM Project Team
Runner up: BAE Systems, The Bowland Centre
When three London councils were faced with a spending review indicating an overall 14 per cent reduction in government funding, the decision to work together achieved the tricky dual outcome of reducing costs
and improving standards.
COMET Advisory played a strategic role in helping the three councils - The Royal Borough of Kensington and Chelsea, Westminster City Council and London Borough of Hammersmith and Fulham - collaborate to streamline FM services and deliver savings.
But this major project not only nailed its key objectives of reducing costs and overheads, improving compliance and flexibility of service and driving greater consistency, but it also provided professional development for all tri-borough teams and stakeholder parties.
COMET led a competitive dialogue (CD) during the procurement process to help the project team develop a solution with contractors.
A total CD process cost of £2m produced £90-100m of savings, greatly in excess of the £20m target. But the project didn't only succeed in powerful ROI stats. A centralised, consistent delivery model, learning and development programmes to upskill the service delivery team, and keeping staff engaged, informed and motivated throughout the change process all resulted in FM excellence.
The participation of all parties throughout the process proved key to what is a shining example of authorities tackling government reforms positively - creating new partnerships and using them as a vehicle for innovation, improvement and indeed transformation.
Much of this can be attributed to the dynamic CD environment driven by COMET. The BIFM judges noted in particular how the project presented a technically complex challenge in bringing on board multiple stakeholders in three large local authorities.
They added that they were "extremely impressed with the approach to consensus" and that "the political governance structures in each of the organisations had ... fully bought in to the ultimate FM solution".