Open-access content
Thursday 31st October 2013
Facilities Manager of the Year
Profound industry impact
Excellence in customer service
Excellence in product development
FM excellence in a major project Social and economic impact Service provider of the year
Impact on organisation and workplace
In-house team of the year
Innovation in the use of technology and systems
Learning and career development
Sustainability and environmental impact
31 October 2013
Winner: Vinci Facilities - Whiston and St Helens Hospitals
The power of embedding FM into build design from day one is evidenced by the winner of 2013's Excellence in a Major Project award.
When Vinci Construction and Vinci Facilities won the contract to design, build and provide hard FM for two new-build hospitals, Whiston and St Helens in Merseyside, the decision for the two businesses to work together reaped manifold rewards.
Having FM informing decisions from the earliest stages tackled an impressively broad range of considerations in minute detail. For example, an FM core group assessed the needs of staff, patients and the surrounding community and fed those results into planning and design.
Sustainability was also a key consideration from the outset and resulted in long-lasting, energy-efficient and minimal maintenance materials and systems. Examples include brise soleil provided to south-facing windows to manage solar gain and reduce AC usage.
The FM function also influenced procurement, focusing on quality items designed to last at least 35 years as standard. This applied to the likes of AC units, generators and Grundfos pumps.
Another instance of FM's guiding hand at all levels is the travel policy, whereby off-site construction was used for many components, reducing site deliveries, CO2 emissions and traffic congestion.
Part of the reason Vinci was able to deliver such an efficient service is that it had already completed hospital builds at Bromley and South Buckinghamshire, during which time the business learned a number of lessons (such as avoiding damage that was incurred at Bromley by incorporating full height protection in FM hubs, wider circulation corridors and additional wall and door protection).
Key objectives at the beginning of the project included FM's influence over design ensuring both hospitals' serviceability for 25 years with minimal maintenance, achieving just 1 per cent waste to landfill and scoring positive customer and staff satisfaction rates of at least 85 per cent every year.
The breadth of FM's involvement is evident in the project's conditions for achievement, which encompassed points such as FM attendance at design workshops, FM sign-off for key drawings and documentation, and FM 'teach ins' as part of induction, to help design and build team recruits.
A major outcome has been ease of maintenance - for example, high-level lighting was minimised to avoid work at height, and wooden skirting was eliminated and replaced with profiled vinyl to aid cleaning and infection control.
The various successes of this project are tangible. A small sample of measurable results include 95 per cent customer satisfaction with NewHospitals Consortium (of which VINCI was a part), and more than 90 per cent for both hospital and helpdesk staff.
In fact, the project has been such a resounding triumph that the BIFM accolade is just one of many to take pride of place in the trophy cabinet, alongside wins including the North West in Bloom Trophy for the grounds and gardens, and an award from PEAT for Best Performing Trust.
The BIFM judging panel said it was "particularly impressed with the close alignment of FM services to deliver an enhanced patient experience and the complete focus by the FM team to achieve patient satisfaction, while maintaining hygiene and asset resilience".
Winner: Vinci Facilities - Whiston and St Helens Hospitals
The power of embedding FM into build design from day one is evidenced by the winner of 2013's Excellence in a Major Project award.
When Vinci Construction and Vinci Facilities won the contract to design, build and provide hard FM for two new-build hospitals, Whiston and St Helens in Merseyside, the decision for the two businesses to work together reaped manifold rewards.
Having FM informing decisions from the earliest stages tackled an impressively broad range of considerations in minute detail. For example, an FM core group assessed the needs of staff, patients and the surrounding community and fed those results into planning and design.
Sustainability was also a key consideration from the outset and resulted in long-lasting, energy-efficient and minimal maintenance materials and systems. Examples include brise soleil provided to south-facing windows to manage solar gain and reduce AC usage.
The FM function also influenced procurement, focusing on quality items designed to last at least 35 years as standard. This applied to the likes of AC units, generators and Grundfos pumps.
Another instance of FM's guiding hand at all levels is the travel policy, whereby off-site construction was used for many components, reducing site deliveries, CO2 emissions and traffic congestion.
Part of the reason Vinci was able to deliver such an efficient service is that it had already completed hospital builds at Bromley and South Buckinghamshire, during which time the business learned a number of lessons (such as avoiding damage that was incurred at Bromley by incorporating full height protection in FM hubs, wider circulation corridors and additional wall and door protection).
Key objectives at the beginning of the project included FM's influence over design ensuring both hospitals' serviceability for 25 years with minimal maintenance, achieving just 1 per cent waste to landfill and scoring positive customer and staff satisfaction rates of at least 85 per cent every year.
The breadth of FM's involvement is evident in the project's conditions for achievement, which encompassed points such as FM attendance at design workshops, FM sign-off for key drawings and documentation, and FM 'teach ins' as part of induction, to help design and build team recruits.
A major outcome has been ease of maintenance - for example, high-level lighting was minimised to avoid work at height, and wooden skirting was eliminated and replaced with profiled vinyl to aid cleaning and infection control.
The various successes of this project are tangible. A small sample of measurable results include 95 per cent customer satisfaction with NewHospitals Consortium (of which VINCI was a part), and more than 90 per cent for both hospital and helpdesk staff.
In fact, the project has been such a resounding triumph that the BIFM accolade is just one of many to take pride of place in the trophy cabinet, alongside wins including the North West in Bloom Trophy for the grounds and gardens, and an award from PEAT for Best Performing Trust.
The BIFM judging panel said it was "particularly impressed with the close alignment of FM services to deliver an enhanced patient experience and the complete focus by the FM team to achieve patient satisfaction, while maintaining hygiene and asset resilience".