18 February 2015
International support services and construction group Interserve has been awarded a three-year, £35 million contract extension with home improvement and retail garden centre B&Q to provide cleaning services across its entire UK estate.
The partnership began in 2006 with Interserve cleaning 182 stores. This has now increased to include all 361 B&Q stores in the UK and Ireland, and will be delivered by a 1,400-member team.
Included in the service provision is a new LEAN cleaning model introducing innovations, equipment and processes to improve customer services and cleaning delivery.
Paul Daly, managing director for national accounts at Interserve, said: "Over the past eight years we have built an excellent working partnership with B&Q, introducing a number of efficiencies through our LEAN processes such as water saving systems that reduce water usage by up to 90 per cent and mopping techniques that dry floors 75 per cent faster.
"We have also implemented processes to ensure that high importance zones are prioritised and response times are improved by 100 per cent so that areas are in service at all times. This approach is fundamental to our service provision, and we look forward to continuing to support B&Q in achieving their business goals."
Under an additional £6 million contract, Interserve also provides catering to all 89 B&Q café stores as well as in five B&Q distribution centres through its Autograph brand.