17 October 2016 | Martin Read
Land Securities is to have Interserve providing security, cleaning, customer service support and waste management across eight of its shopping centres.
A ninth shopping centre, Westgate in Oxford, is scheduled to be added to the new contract arrangement next year. The total duration of the deal is three years.
The UK's largest listed commercial property company will work with Land Securities and its existing mechanical and electrical supplier NG Bailey "to deliver an enhanced customer experience and establish best practice across centres nationwide".
Some 560 employees will transfer to Interserve from previous suppliers as part of the arrangement.
Interserve CEO Adrian Ringrose said: "The customer experience is a critical part of the retail offering and we will work with Land Securities to create the best possible experience for visitors and employees at their centres."
The service provider says it currently manages services at more than 60 shopping centres in the UK as well as in Spain and across the Middle East.
In a statement, the company said that its knowledge and expertise in servicing shopping centres "is enhanced by our extensive experience of building and fitting out malls and shopping outlets in the UK and in the Middle East".