Facilities Manager of the Year
Excellence in Customer Service
Excellence in Product Development
Service Provider of the Year - Large
Service Provider of the Year - SME
Impact on Organisation and Workplace
Innovation in Technology and Systems
Learning and Career Development
Rising talent in Facilities Management
13 October 2014
A major accommodation efficiency review of the public private partnership deal between King's College London and Bouygues Energy & Services has been selected for its achievements as winner in year's 'FM Excellence in a Major Project' category.
The project was established to explore how the FM service delivery within the 25-year build-and-operate PFI agreement, which started in August 1999, could be made more efficient and effective.
It has since delivered more than £1.1 million of savings to be reinvested in student services through a mixture of simple changes and fundamental strategy alterations across five areas: mechanical and electrical maintenance; soft services such as cleaning, catering, security and waste management; energy savings; the innovative use of the lifecycle fund; and quality and governance.
In addition to the savings, the review also met the objectives of increasing operational collaboration, harmonising and improving services - and creating a better governance structure. The number of complaints about facilities, already moderate, dropped further.
Measurement has also improved. As it was one of the first PFIs in the UK, setting the original key performance indicators and service level agreements was difficult, with a tendency to be over-prescriptive. The KPIs were rewritten to reflect this new approach and present a more accurate picture of the facilities function. This has made performance measurement more realistic and allows it to be benchmarked with the rest of the college.
