Facilities Manager of the Year
Excellence in Customer Service
Excellence in Product Development
Service Provider of the Year - Large
Service Provider of the Year - SME
Impact on Organisation and Workplace
Innovation in Technology and Systems
Learning and Career Development
Rising talent in Facilities Management
13 October 2014
Premier Workplace Services has won the SME Service Provider of the Year award at this year's BIFM Awards.
The company was established as Premier Moves September 1996, when it sought to provide a business-class standard of relocation, churn, commercial moves and change-related services.
Over the past 17 years of operation, through strengthening customer relationships and client demand, the company has expanded into a group of four specialised divisions that have now come under one banner, Premier Workplace Services.
Expansion, and the development of wider integrated services from 2014, saw Premier brand its wider service offering under Premier Workplace Services (PWS).
PWS provides a comprehensive range of office and IT relocation, churn, support, storage, sustainable clearance and interior refurbishment services as standalone services or as part of a fully integrated package.
The core of PWS's service provision is focused on working with FM clients who are managing an element of change in the workplace, be this large move projects or daily churn. PWS's aim is to support clients through this change, integrating resources and services into the on-site teams.
For clients requiring an office environment refresh on tight financial budgets, PWS audits all existing resources, assess reuse and refurbishment options and produces fully costed options based on project criteria.
PWS's "weekend refresh" service consists of detailed planning and integrated, well co-ordinated service delivery. PWS packs up desks and filing and moves any IT equipment to safety, before undertaking a range of services including: carpet replacement, floorbox moves, changes to lighting and suspended ceilings, installation of partitions, painting, office knock-down and rebuilds and furniture installation. This service is increasingly in demand for clients with space, time and budget limitations.
The greatest measures of customer satisfaction are its "extremely high level of repeat business" of over 70 per cent and the longevity of its client relationships. It has a 17-year relationship with Tesco and has worked with KPMG for six years.
PWS invests in training for all staff and fosters continual development. Many staff who have worked with PWS for a long period have been trained, developed and promoted through the ranks.
Alongside its services, PWS considers the financial, social and environmental benefits of re-use very important and it measures and captures these. It also has a 'Giving Back project' that matches unused furniture to charities. It has a dedicated charities co-ordinator who works with clients to help them easily make donations of furniture to a range of worthy causes.