4 June 2015 | Jamie Harris
The workplace is acting as a barrier to innovation and talent, and FM can 'facilitate success' in an organisation, delegates heard at the Smart Working Summit yesterday.
Chris Kane, formerly CEO at BBC Commercial projects, urged the workplace to keep up with the pace of change.
"We're moving into a tumultuous period of change, where it's being described as big as the Industrial Revolution."
"We are creatures of habit young people won't conform [to old ways of working] - some might, but most won't."
Kane suggested that FM was moving to be a "commoditised product", suggesting that service levels were being overlooked in place of cost.
"At the BBC, we didn't just care about cost, it was about delivering great products."
He explained that the BBC's move to New Broadcasting House from its old location at White City, and its relocation to Salford, was initially met with criticism, but feedback has suggested that the BBC's new open-plan collaborative environment has paid dividends.
"Silos are detrimental to whatever profession you work in," he said.
Kane was speaking at the Smart Working Summit in London, hosted by Quora Consulting at the Royal Society of the Arts, and supported by Condeco Software.
Other speakers included Olympic swimmer and Lane 4 managing director Adrian Moorhouse, Iain Coucher, formerly chief executive at Network Rail, and Malcolm Whitehouse CBE, CIO at RSA Insurance.
Speakers also called for great leadership, sound communication and better connections between FM and HR teams as ways of 'nurturing talent and innovation'.