12 October 2015 | FM World team
BIFM Awards 2015 - Facilities Manager of the Year
Heathrow Terminal 5's Alan Russell has been named the 2015 BIFM Facilities Manager of the Year.
A former engineering apprentice, Russell has responsibility for all of the engineering and facilities services - hard and soft - for Heathrow's Terminal 5 campus. This covers all aspects of service delivery including all compliance, contract and asset management. He has P&L accountability for core operation expenditure on cleaning, maintenance and energy with a budget in excess of £27 million, and directly manages a team of 120, with indirect responsibility for 500.
He and his team service the 90,000 passengers and staff who use Terminal 5 each day, and he counts among the facilities in his charge Europe's busiest track transit system.
The award recognises the overall success of the Terminal 5 project, which has now been voted the world's best airport terminal for two years in a row. "It's a testament to the service culture being created within the facilities team," he comments.
Because he has spent close to two decades at Heathrow in a variety of engineering roles, his influence now such that he has been able influence new facility design from an operational view.
He is now heading up a number of work streams designed to drive additional value across all facilities activities, challenging day-to-day activities and renegotiating multi-million pound service contracts.
Russell believes the best FM strategy is one aligned to driving service and value for money and has recently been involved in informing, tendering and mobilising the future contract sourcing model across Heathrow, work which has seen the outsourcing of low skill high volume works and the upskilling and insourcing of more technical works. This work also involves directly linking key performance indicators to customer satisfaction levels "for various elements of the passenger journey".
BIFM judges were convinced by his "unassuming blend of experience and commitment, team leadership and professionalism. He is clearly able to focus upon the tasks in hand and balance this with community support projects and the need to deliver sustainable operational outcomes."