8 March 2016 | Herpreet Kaur Grewal
FM leaders must clarify what outcomes they want to achieve before getting caught up with 'big data', says a workplace trends report by Sodexo.
As a result of the 'Internet of Things', FMs will have access to a wealth of data. However, they must first set targets on how to use it adequately.
The report says: "We need to educate FM professionals about how to use big data effectively how to make data-driven decisions and what kinds of information they should be tracking to operate their facilities more efficiently and more effectively. Understanding what data is important is the first step."
The report authors warn that "all too often FM professionals get all excited about benchmarking even though they don't have any basic key performance indicators (KPIs) or performance indicators even defined, let alone in place and in use".
They add: "Before getting all caught up with big data or even defining KPIs, FM leaders must get clear about what outcomes they want to achieve, for only then will big data be useful; it is an enabling capability that is forcing FM leaders to get more focused on what outcomes are important."