10 October 2016 | FM World team
BIFM Awards 2016 - Impact on Organisational Performance
National Grid property team's Smart Work Space (SWS) scheme, supported by 14forty, was victorious in the Impact on Organisational Performance category, recognising innovators in the FM industry who clearly demonstrate that they are making a significant contribution to the performance of their organisation.
National Grid operates the UK's high-voltage electricity transmission network and the high pressure gas transmission system, as well as half of the regional gas distribution network. Its estate comprises 1,460 UK sites.
Operating such a sprawling estate conflicted with meeting the needs of an increasingly diverse and agile workforce. The corporate property team structure had to reflect these different needs and devise a strategy to meet the needs of internal customers and service users and reflected a strategic change in supply chain management to focus on creating long-term strategic partnerships. Over time, several initiatives were launched, but SWS has had the biggest impact on improving workplace productivity, driving down costs and supporting the sustainability agenda.
The SWS scheme was first introduced at National Grid House in Warwick. Before its deployment the building accommodated 1,850 people; now capacity runs at 3,000. Dedicated workstations are a thing of the past and collaborative workspace has been introduced to reduce pressure on meeting rooms, although 140 new meeting rooms were created in Warwick as a result of the redesign because up to 400 visitors a day - consultants and clients - now work on projects with National Grid at Warwick alone.
SWS has been rolled out to other head office sites. National Grid won a British Council for Offices Fit Out of Workplace Award in 2013. It has now been rolled out to the 'big fleet' and has 6,000 people working in this way.
A schedule of FM services supports the development of workspace strategies, managing the customer experience and SWS facilities, using derived usage data and intelligent analysis to maximise the investment in SWS and events and conferencing management.
Warwick is now frequently visited by bosses from FTSE 100 firms who want to apply its lessons to their own businesses.
Judges said that the initiative had a "huge impact", with evidence to support "increased collaborative activity, improvements in productive time and overall business performance".
The highly commended entry in this category was Kentish & Co, for its - revolution of FM performance at Johnson & Johnson.