Skip to main content
Facilitate Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Facilitate magazine logo
  • Search
  • Visit Facilitate Magazine on Facebook
  • Visit Facilitate Magazine on LinkedIn
  • Visit @Facilitate_Mag on Twitter
Visit the website of the Institute of Workplace and Facilities Management Logo of the Institute of Workplace and Facilities Management

Main navigation

  • Home
  • News
    • Comment
    • People
    • Reports
    • Research
  • Features
    • Analysis
    • Features
    • Round Tables
    • Webinars
  • Outsourcing
    • Contract Finder
    • Contracts
    • FM Business Models
    • Interviews
    • Mergers & Acquisitions
    • Opinion
    • Procurement
    • Trends
  • Know-How
    • Explainers
    • Legal Updates
    • White Papers
  • Jobs
  • Topics
    • Workplace Services
      • Hospitality
      • Catering
      • Cleaning
      • Front of House
      • Grounds Maintenance
      • Helpdesk
      • Mailroom
      • Manned Guarding / Security
      • Pest Control
      • Washroom Services
      • Disaster Recovery
      • Specialist Services
    • Professional Performance
      • Behavioural Change
      • Continual Professional Development
      • Education
      • Management
      • Recruitment
      • Training
    • Workplace Performance
      • Benchmarking
      • Health & Wellbeing
      • Operational Readiness
      • Procurement
      • Security
      • Workplace User Experience
      • Workplace Culture
    • Compliance
      • Health & Safety
      • Risk & Business Continuity
      • Standards
      • Statutory Compliance
    • Building Services
      • Architecture & Construction
      • Asset Management
      • Building Controls
      • Building Fabric
      • Drinking Water
      • Fire Protection
      • HVAC
      • Landscaping
      • Mechanical & Electrical
      • Building Security
      • Water, Drainage & Plumbing
    • Technology
      • Building Information Modelling
      • CAFM
      • Data & Networks
      • Document Management
      • Information Management
      • Internet of Things (IoT)
      • Software & Systems
    • Energy management
      • Energy Management Systems
      • Electricity
      • Gas
      • Solar
      • Wind
    • Sustainability
      • Environmental Quality
      • Social Value
      • Waste Management
      • Recycling
    • Workspace Design
      • Agile Working
      • Fit-Out & Refurbishment
      • Inclusive Access
      • Lighting
      • Office Interiors
      • Signage
      • Space Planning
      • Storage
      • Vehicle Management / Parking
      • Washroom
    • Sectors
      • Corporate Office
      • Education
      • Healthcare
      • Manufacturing
      • International
      • Retail
      • Sports & Leisure
      • Regions
  • Buyers' Guide
Quick links:
  • Home
  • Sections
  • Topics
News
Sections

BIFM Awards 2016: New Product or Service of the Year

Open-access content Monday 10th October 2016 — updated 2.38pm, Tuesday 5th May 2020
BIFM Awards 2016 logo
Facilities Show logo
List of BIFM Awards 2016 winners

10 October 2016 | FM World team


BIFM Awards 2016 - New Product or Service of the Year


Heathrow Airport Ltd's 'Spot and Report' mobile app has secured the organisation the BIFM Awards New Product or Service 2016 accolade - the airport's third BIFM Award win in as many years. 


In order to keep an operation - one which sees more than 78 million passengers a year passing through the site - running smoothly, Heathrow measures its success by Airport Service Quality - a global airport customer satisfaction programme in which passengers rate, out of five, how good they feel about travelling through Heathrow.


In order to achieve consistently high scores, the engineering and facilities team at the airport are required to fix a fault with an asset - the software enables the entire team to be able to identify and report a fault through a mobile app.


The app allows the end user to scan the asset's barcode to correctly identify the asset, attach photos of the fault, and add any additional information. The engineering team is then notified of the fault and a technician is dispatched. 


The product has reduced the burden on the traditional helpdesk - a resource intense operation - and can also be rolled out to broader customer assets across the estate.


Judges said that the app provides staff a simple, yet highly effective means to report critical assets, citing a "valuable functionality" of the concept. The judges also noted that the service has further applications outside of its current scope, with further development promising for the FM sector.

Also filed in
Topics
News
Content

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

 

Latest Jobs

Head of Property & Facilities

London (Central)
Up to £54,000 + Generous Benefits & Opportunities
Reference
59383

Head of Building Performance & Environment

London (Central)
Up to £70,000 + Great opportunities
Reference
59382

Facilities Manager

London (Central)
Circa £50,000 per annum depending on experience
Reference
59380
See all jobs »

 

 

Sign up to our newsletter

News, jobs and updates

Sign up

Subscribe to print

Sign up to receive our bi-monthly magazine

Subscribe
Facilitate magazine cover, June 2020
​
FOLLOW US
@Facilitate_Mag
Facilitate Magazine
Facilitate Magazine
CONTACT US
Contact us
Tel: 020 7880 6200
​

IWFM

About IWFM
Become a member
Qualifications
Events

Information

Privacy Policy
Terms & Conditions
Cookie Policy
Think Green

Get in touch

Contact us
Advertise with us
Subscribe to Facilitate Magazine
Write for Facilitate Magazine

General

IWFM Jobs
Help

© 2023 • www.facilitatemagazine.com and Facilitate Magazine are published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ