10 October 2016 | FM World team
BIFM Awards 2016 - Workplace Impact
A Ministry of Justice (MoJ) scheme to bridge the gap between home and work has taken the Workplace Impact title at this year's BIFM Awards.
It recognises working environments with direct FM activities, systems and processes that not only deliver sustainable and functional workplaces, but also create a positive workplace that drives increased job satisfaction and employee productivity.
The MoJ is a large, diverse department made up of operational and frontline services, including prisons and courts. A programme called 'The Way We Work' (TW3) was undertaken affecting the headquarters functions of the business, which has about 5,400 staff largely working in central London. It focuses on transforming the workplace, improving technology and helping staff to work more flexibly.
Most staff used desktop computers and telephony that required them to be in the main office to work effectively. But to get there, many had to travel several hours each day. And although open-plan office working meant no employee had a designated desk, staff still had to be present.
As part of the Civil Service Reform Plan, the Commuter Hub project was created to address these problems and support the TW3 principles of "creating a decent working environment for all staff, with modern workplaces enabling flexible working, substantially improving IT tools and streamlining security requirements to be less burdensome for staff".
The team set out to source a leading SaaS system that would suit the requirements of a large mobile workforce that could provide the necessary controls while efficiently empowering staff to take full control of their bookings. Matrix Booking by Keytree provided a cloud-based platform that included web and mobile apps designed to give an enhanced user experience without the need for user training.
The initiative has cut commuting time and increased staff satisfaction and retention - and reduced the demand for desks in expensive central London properties.
Over a year, the network has grown to handle 2,000 bookings a month across 33 MoJ sites, libraries in two London boroughs, the National Archives and the Food Standards Agency. Other government partners, including the Crown Prosecution Service, are preparing to go live in 2016.
Judges commented that it is a "great initiative that seems to have perpetuated its own success as the opportunities arise for additional hubs".
Highly commended entry was AstraZeneca's 'A Great Place to Work' project at Middlewood Court, Macclesfield Campus.