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Webinar: NLW - targeting better service outcomes

23 February 2016 | Martin Read

A lunchtime webinar discussing the impact of the National Living Wage (NLW) and what it means for FM operations is to be broadcast at 1:00pm on Wednesday 16th March.

The event, held in association with workforce management software developer Kronos, will hone in on three ways in which the operational impact of the incoming National Living Wage can be countered:

  • Productivity gains from systemisation;
  • Facilities team structure and balance; and
  • Better conversations with facilities personnel leading to better service outcomes.


The event’s theme is based on the fact that no one can ignore the impact of the National Living Wage. The extra cost it is set to add to service contracts is focusing minds on both sides of the FM contract equation. Questions to be discussed include: How should organisations react? Will the NLW force a keener awareness of FM’s role? And how can FMs ensure the right number and quality of facilities personnel they deploy optimised?

The webinar takes the form of an audio round table, chaired by FM World editor Martin Read and broadcast live to those who register to listen online. Joining Read will be Neil Pickering, industry marketing manager, Kronos; Stuart Wright, property and facilities director, Aviva plc; and another client involved in introducing the NLW into their business.

To register to listen live, or to send us a question for the panellists, please click here.