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NHS Plymouth © Tony Atkin
NHS Plymouth © Tony Atkin

08 October 2019 | Herpreet Kaur Grewal 


The University Hospitals Plymouth NHS Trust has brought more than 600 members of staff into its organisation. 

The incoming employees are hotel services staff (housekeepers, cleaners, patient catering, porters, supervisors, linen room and postal staff) previously employed by public services provider Serco.


The staff are “essential to the care provided to more than half-a-million people every year”, says the trust. After an extensive consultation with patient representatives’ groups and teams from across the hospital, University Hospitals Plymouth decided to bring hotel services back in-house at the natural end of a 10-year contract with Serco, which concluded on 30 September. 


Although their employment with Serco has ended, once hotel services staff have transferred to the NHS they will continue to work within wards and clinical teams as before. 


Stuart Windsor, director of estates and facilities, said: “We are really pleased to welcome our hotel services staff to the trust and to the NHS; the only noticeable change to the general public will be a change of uniform and the replacement of equipment. 


“Welcoming such a large intake of staff is a major piece of work and the smooth transition is testament to the hard work of our site services team and a large number of support services staff to ensure everything goes seamlessly.” 


This brings to an end nearly 25 years of outsourcing hotel services. Serco had worked with the trust since 2009 to raise standards of catering and cleanliness.