Empathy, emotional intelligence and other soft skills have become vital in how workplace and facilities managers deal with the needs of their teams and their end-users during the Covid-19 crisis, with uncertainty bringing these skills into sharp focus. Bradford Keen reports
An understanding and appreciation of others’ perspectives, be they peers or subordinates, makes for the broadening gamut of skills required to be an effective workplace and facilities manager. Bradford Keen talks to sector specialists about the personal professional development and training necessary to ensure truly empathetic facilities service management.
The Covid-19 crisis exacerbated the existing skills gap in the building services sector, but also created new opportunities and accelerated potential solutions, according to the Building Engineering Services Association (BESA).
An emergency has struck your building. Your incident management team needs to know where everyone is. Without the correct occupancy management tools, they might be putting themselves in unnecessary danger searching for missing staff members and building users.
A year to the week since it rebranded from BIFM and resolved to upskill and standardise the profession, the Institute of Workplace and Facilities Management has introduced the 'Level 6 Diploma in Workplace Leadership, Insight and Change', a degree-level qualification supporting IWFM's aspiration to become a chartered professional body.