Management

Incentive FM has appointed a new director to lead its company’s Workplace Solutions sector. 

At its core, FM is about people and communication, says Beth Goodyear

Empathy, emotional intelligence and other soft skills have become vital in how workplace and facilities managers deal with the needs of their teams and their end-users during the Covid-19 crisis, with uncertainty bringing these skills into sharp focus. Bradford Keen reports

An understanding and appreciation of others’ perspectives, be they peers or subordinates, makes for the broadening gamut of skills required to be an effective workplace and facilities manager. Bradford Keen talks to sector specialists about the personal professional development and training necessary to ensure truly empathetic facilities service management.

Facilities services provider ISS has made several changes to its executive group management, to take place with immediate effect.

The number of employees who do not want to return to the office has almost doubled since lockdown began, shows a poll carried out for the Institute of Workplace and Facilities Management.

High street fashion accessories retailer Monsoon Accessorize has appointed Cloudfm to manage planned and reactive maintenance for three years.

Housing secretary Robert Jenrick has officially announced a new building safety regulator.

More than half of workplaces do not have "an actively managed health and wellbeing programme", according to Vested, a workplace savings and benefits consultancy.

More than 100 councils across England have been awarded a share of over £4 million to crack down on criminal landlords and letting agents, including property guardian providers, said housing secretary Robert Jenrick.

NEC, the contract standards organisation, is to make a new suite of facilities management contracts available in the New Year.