Empathy, emotional intelligence and other soft skills have become vital in how workplace and facilities managers deal with the needs of their teams and their end-users during the Covid-19 crisis, with uncertainty bringing these skills into sharp focus. Bradford Keen reports
An understanding and appreciation of others’ perspectives, be they peers or subordinates, makes for the broadening gamut of skills required to be an effective workplace and facilities manager. Bradford Keen talks to sector specialists about the personal professional development and training necessary to ensure truly empathetic facilities service management.
The Covid-19 crisis exacerbated the existing skills gap in the building services sector, but also created new opportunities and accelerated potential solutions, according to the Building Engineering Services Association (BESA).
The dissertation of a student of facilities management at Sheffield Hallam University reveals that the profile of a ‘typical FM’ remains largely unchanged since 1999: a 45-year-old white man who fell into the profession.
International services company and defence specialist Serco has won a £20 million contract to provide aircraft engineering support and airfield services at Royal Naval Air Stations (RNAS) Yeovilton and Culdrose.