Version 2 of BSI’s Safe Working Guidelines is published today to help organisations to protect workers from the continuing coronavirus risks, mitigate outbreaks and build long-term resilience.
From happy/unhappy buttons in washrooms to apps rating service quality and tracking performance, employees and end users are more empowered than ever before to influence FM’s response to their input. Bradford Keen finds out how this feedback is being used to gamify monitoring and reporting of facilities services.
